3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: ISTE Lesson Plan
Reflection:
This artifact is my ISTE Lesson Plan. This lesson plan required me to more directed learning activities involving the ISTE NETS-S standards.
The ISTE Lesson plan was focused on Social Studies and put students into the shoes of a travel agent. Students really enjoyed this project. This lesson was going great until the internet went down on one of our major research days. I attempted to troubleshoot the problem by checking the internet connection on the screen of the computer and on the hardwire connection as well. I checked the student iPad’s for wireless connection. The iPad said there was no wi-fi connected. Once I exhausted all of the troubleshooting I could do, I realized that I would be able to fix the problem because there were no light blinking on the wireless router. I called our IT person and let them know there was an issue. While they worked on getting the internet back up, I had my students create an outline in Pages to see what information they had found and what information they had not gotten to yet. This allowed them to plan out the next research day. I allowed students to use the Apple application, Pages that does not require the internet, to complete the outline that way the technological aspect was still there. Once the research was complete, students got to experience a Mystery Skype with another school.
Overall, students enjoyed this project and most things worked the way they were supposed to. When the internet was not working properly, I had students make an outline and fill in as much information as they could. This actually helped in the long run because the next day students knew what they were lacking and it was easier for them to look for what they were still missing. Students in both classes loved the Skype session. The students in the other class that we skyped with have completed a Mystery Skype session before so they definitely had the advantage as far as what kind of questions to ask. Part of the problem is that some of my students were not paying close attention to the questions that had already been asked. So they asked questions that we already new the answer to. Next time I will give students a better way to record what questions have been asked.
The work that went into this artifact will impact student learning and faculty development. I am able to better troubleshoot problems and can help my colleagues and students to do the same. The impact can be assessed by observing how the amount of calls to the IT person has went down since this incident. Since I completed this project and gained more skills in this area, I can do more for my students and colleagues when issues arise.
This artifact is my ISTE Lesson Plan. This lesson plan required me to more directed learning activities involving the ISTE NETS-S standards.
The ISTE Lesson plan was focused on Social Studies and put students into the shoes of a travel agent. Students really enjoyed this project. This lesson was going great until the internet went down on one of our major research days. I attempted to troubleshoot the problem by checking the internet connection on the screen of the computer and on the hardwire connection as well. I checked the student iPad’s for wireless connection. The iPad said there was no wi-fi connected. Once I exhausted all of the troubleshooting I could do, I realized that I would be able to fix the problem because there were no light blinking on the wireless router. I called our IT person and let them know there was an issue. While they worked on getting the internet back up, I had my students create an outline in Pages to see what information they had found and what information they had not gotten to yet. This allowed them to plan out the next research day. I allowed students to use the Apple application, Pages that does not require the internet, to complete the outline that way the technological aspect was still there. Once the research was complete, students got to experience a Mystery Skype with another school.
Overall, students enjoyed this project and most things worked the way they were supposed to. When the internet was not working properly, I had students make an outline and fill in as much information as they could. This actually helped in the long run because the next day students knew what they were lacking and it was easier for them to look for what they were still missing. Students in both classes loved the Skype session. The students in the other class that we skyped with have completed a Mystery Skype session before so they definitely had the advantage as far as what kind of questions to ask. Part of the problem is that some of my students were not paying close attention to the questions that had already been asked. So they asked questions that we already new the answer to. Next time I will give students a better way to record what questions have been asked.
The work that went into this artifact will impact student learning and faculty development. I am able to better troubleshoot problems and can help my colleagues and students to do the same. The impact can be assessed by observing how the amount of calls to the IT person has went down since this incident. Since I completed this project and gained more skills in this area, I can do more for my students and colleagues when issues arise.